The information is saved to a file on the Desktop named mbst-grab-results.zip and can be uploaded to a forum post to assist with troubleshooting the issue at hand. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. Gather Logs: Collects troubleshooting information from the computer.
The Advanced menu page contains four categories. Place a checkmark next to Accept License Agreement and click Next. You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Thanks in advance for your time and any assistance you can provide.ĭouble-click mb-support-1.8.3.885.exe to run the program. I'm pretty sure I know where the files need to be restored to, but if all files and subfolders don't go in "C:\Program Files (x86)\HP\Digital Imaging\bin\" please let me know the proper restore location. I've attached a zip of the just the folder/files need re-named and there are 206 of them so to do it manually would take forever. The installer is still seeing some remnants of the scan software and is not re-installing the drivers or hp scan software. I've spent probably 4 hours running hp un-installers and scrubbers then re-installing software. Well now she needs to use her scanner and is unable to. Hi you zip the quarantine folder and send it? You can send me the file in a private message if you prefer.Īny chance you might be able to help me out with one of these as well? We scanned our clients computer a couple years ago and it identified the HP scan and other associated software as malware.
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